Privacy Policy

Effective Date: February 15, 2025

At sentivon, we understand that your financial recovery journey requires trust. This privacy policy explains how we collect, use, and protect your personal information when you access our financial recovery strategies and educational resources.

Information We Collect

We collect information that helps us provide tailored financial recovery guidance and educational content. The type of information we gather depends on how you interact with our services.

Personal Information You Provide

When you register for our learning programs, request consultations, or contact our support team, you may provide:

  • Full name and contact details including email address and phone number
  • Financial situation details relevant to recovery planning
  • Educational background and current employment status
  • Specific financial goals and recovery objectives
  • Payment information for program enrollment

Automatically Collected Information

Our website automatically collects certain technical information to improve your experience:

  • IP address and general location data
  • Browser type, device information, and operating system
  • Pages visited and time spent on our website
  • Referring websites and search terms used
  • Session recordings for user experience analysis

How We Use Your Information

Your information helps us deliver personalised financial recovery strategies and maintain the quality of our educational programs. We never sell your personal data to third parties.

Purpose Information Used Legal Basis
Program delivery and support Contact details, financial goals Contract performance
Educational content customisation Learning progress, preferences Legitimate interest
Customer service and communication Contact information, inquiry history Contract performance
Website improvement and analytics Usage data, technical information Legitimate interest

Data Sharing and Disclosure

We maintain strict control over your personal information. Limited sharing occurs only when necessary to provide our services or comply with legal obligations.

Service Providers

We work with carefully selected third-party providers who assist with:

  • Payment processing and transaction security
  • Email communication and educational content delivery
  • Website hosting and technical maintenance
  • Customer relationship management systems

All service providers sign confidentiality agreements and process data only according to our instructions.

Important: We never share your financial recovery details or personal circumstances with marketing companies or data brokers.

Your Privacy Rights Under Australian Law

Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information.

Access Your Information

Request copies of personal data we hold about you, including details about how it's been used.

Correction of Data

Ask us to correct inaccurate or incomplete information in your records.

Data Portability

Receive your personal data in a structured format for transfer to another service provider.

Restrict Processing

Limit how we use your information in specific circumstances while maintaining your account.

To exercise these rights, contact our privacy team at support@sentivon.com or call +61738756900. We respond to all requests within 30 days and provide clear explanations of any limitations.

Data Security and Protection

Protecting your financial and personal information is fundamental to our service. We implement multiple layers of security to safeguard your data.

Technical Safeguards

  • SSL encryption for all data transmission
  • Secure servers with regular security updates
  • Multi-factor authentication for staff access
  • Regular security audits and vulnerability assessments
  • Encrypted data storage with restricted access controls

Organisational Measures

  • Staff training on data protection and confidentiality
  • Limited access based on job requirements
  • Regular monitoring of data access and usage
  • Incident response procedures for potential breaches

While we maintain high security standards, no system is completely immune to risks. We continuously update our security measures and promptly address any potential vulnerabilities.

Data Retention and Deletion

We retain your information only as long as necessary to provide services and meet legal obligations. Different types of data have specific retention periods.

Data Type Retention Period Reason
Account and contact information 7 years after account closure Tax and business records requirements
Financial recovery plans 5 years after completion Professional service documentation
Website usage analytics 26 months Service improvement analysis
Marketing communications Until opt-out requested Ongoing service updates

You can request deletion of your personal information at any time, subject to legal requirements. We'll confirm completion of deletion within 14 days of processing your request.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalised content recommendations.

Essential Cookies

Required for basic website functionality including:

  • Maintaining your session and login status
  • Remembering your preferences and settings
  • Enabling secure form submissions
  • Load balancing and website performance

Analytics and Performance

Help us understand how visitors use our website to improve content and navigation. These cookies collect anonymous usage statistics and don't identify individual users.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality and your ability to access some features.

Updates to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. Significant changes will be communicated through multiple channels.

When we make important updates, we'll:

  • Send email notifications to active users
  • Display prominent notices on our website
  • Update the effective date at the top of this policy
  • Provide summary explanations of key changes

Continued use of our services after updates indicates acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Privacy Questions and Concerns

Our privacy team is available to address your questions and assist with data-related requests. We're committed to transparent communication about how your information is handled.

Email: support@sentivon.com

Phone: +61738756900

Mail: sentivon Privacy Team
Scott Parade, Ballarat East VIC 3350, Australia

For complaints about privacy practices, you may also contact the Office of the Australian Information Commissioner at oaic.gov.au